At Outfit And Shoe Sales Store, we’re committed to making your shopping experience seamless from checkout to delivery. Below you’ll find all the details about our shipping options and our straightforward return process.
Shipping Information
We ship worldwide (excluding some remote areas and parts of Asia) via reliable carriers to ensure your fashion finds arrive safely.
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
Standard Shipping: $12.95 via DHL or FedEx
- Delivery within 10-15 business days after shipment
- Includes tracking and insurance
Free Shipping: Available for orders over $50 via EMS
- Delivery within 15-25 business days after shipment
- Basic tracking included
International Shipping Notes
- Customers are responsible for any customs duties or import taxes
- Delivery times may vary based on customs processing
- We cannot ship to certain remote areas and parts of Asia
Returns & Exchanges
We want you to love every purchase from our collections of clothing, shoes, and accessories. If something isn’t perfect, here’s how to return it:
Our Return Policy
- 15-day return window: Items must be returned within 15 days of delivery
- Condition requirements: Items must be unused, unworn, with original tags and packaging
- Proof of purchase: Include your order number or receipt
Non-Returnable Items:
For hygiene reasons, we cannot accept returns on Intimates (underwear, bras, etc.) unless they are defective or incorrect items were shipped.
How to Return an Item
- Contact us: Email [email protected] within 15 days of delivery using our Return Request Template below
- Get authorization: Our team will review your request and email a Return Authorization Number (RAN) within 2 business days
- Package securely: Include all original packaging and tags
- Ship your return: Clearly mark the RAN on the package and send to:
Outfit And Shoe Sales Store Returns
4381 Edgewood Avenue
Fresno, US 93704 - Processing: We’ll process your return within 3-5 business days after receiving it
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Outfit And Shoe Sales Store Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Item Name: [Product Name]
Item SKU: [If available]
Reason for Return: [Please specify – wrong size, defective, changed mind, etc.]
For exchanges, please specify the new item/size you would like:
New Item: [Product Name/SKU]
New Size: [If applicable]
I have reviewed the return policy and confirm the item is in its original condition with all tags attached. Please provide return instructions at your earliest convenience.
Best regards,
[Your Full Name]
[Your Contact Information]
Refund Information
- Refunds are processed to your original payment method within 5-7 business days after we receive your return
- Original shipping costs are non-refundable (except for wrong/defective items)
- For exchanges, we’ll ship your new item once we receive the returned item
- PayPal and credit card refunds may take additional time to appear in your account
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error
- We recommend using a trackable shipping service as we cannot be responsible for lost return packages
- For international returns, mark packages as “Returned Goods” to avoid customs charges
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund and cover all associated shipping costs.
Need Help?
Our customer service team is happy to assist with any questions about shipping or returns. Contact us at [email protected].
Happy shopping from the Outfit And Shoe Sales Store team!