At Outfit And Shoe Sales Store, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of delivery for a refund or exchange. To be eligible for a return:

  • Items must be unused, unworn, and in their original condition with all tags attached
  • Items must be in their original packaging
  • Proof of purchase or order number is required

Non-Returnable Items: For hygiene reasons, we cannot accept returns on Intimates (underwear, bras, etc.) unless they are defective or incorrect items were shipped.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact us within 15 days of delivery at [email protected] with your request using our Return Request Template below
  2. Our customer service team will review your request and email you a Return Authorization Number (RAN) and instructions within 2 business days
  3. Package your item(s) securely in the original packaging with all tags still attached
  4. Ship your return to the address provided with your RAN clearly marked on the outside of the package
  5. Once received, we’ll process your return or exchange within 3-5 business days

Return Request Template

Use this template when emailing your return request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Outfit And Shoe Sales Store Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Item Name: [Product Name] Item SKU: [If available] Reason for Return: [Please specify – wrong size, defective, changed mind, etc.] For exchanges, please specify the new item/size you would like: New Item: [Product Name/SKU] New Size: [If applicable] I have reviewed the return policy and confirm the item is in its original condition with all tags attached. Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Refund Information

Once your return is received and inspected:

  • Refunds will be processed to your original payment method within 5-7 business days
  • Shipping costs are non-refundable (except in cases of wrong or defective items)
  • For exchanges, we’ll ship your new item once the returned item is received
  • PayPal and credit card refunds may take additional time to appear in your account depending on your financial institution

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage/defect. We’ll arrange for a replacement or refund and cover all associated shipping costs.

International Returns

For international customers (outside the U.S.):

  • All return shipping costs are the customer’s responsibility
  • Please mark the package as “Returned Goods” to avoid customs charges
  • We cannot refund any original customs duties or import taxes

If you have any questions about our returns policy, please contact our customer service team at [email protected].